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Frequently Asked Questions

Everything you need to know about Easy CEMS.

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General

What is EasyCems?

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EasyCEMS is a service designed exclusively for Cambridge English Examination Centres. It streamlines the online registration process for both private candidates and Preparation Centres, automating all related procedures through to the generation of the final file for submission to Cambridge.

How long has EasyCEMS been on the market?

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The service was launched in 2016 and was initially available only in Italian for the domestic market. As of 2026, it is available globally in its international version: EasyCEMS.

How do I access the EasyCems service?

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The service is provided in SaaS mode (Software as a Service) through access to a shared web-based system that manages all administrative procedures, with no need to download any software or replicate data locally. The system includes an e-commerce module that allows the Centre’s users, private candidates and Preparation Centres, to purchase exams in the selected currency.

Is the final file to be submitted to Cambridge generated automatically?

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Yes, the final file to be submitted to Cambridge is generated automatically by the system, helping to simplify the process and reduce the risk of errors.

Can I customize the system?

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The system can be customized with the Exam Centre’s name, logo, and own documentation, as well as in the desired language versions for both the front office, user side, and the back office, administration side.

In which languages can I customize the system?

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All the text included in the system is contained in a dedicated file accessible from the reserved area. This file can be downloaded, translated, and uploaded back into the platform, which will automatically generate the different language versions. The accepted alphabets are as follows: - Latin, used for Italian, English, Spanish, French, German, etc. - Cyrillic, used for Russian, Ukrainian, Bulgarian, Serbian, etc. - Greek - Arabic - Chinese, including simplified and traditional characters - Japanese, including Kanji, Hiragana, and Katakana

Who is the service provider?

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The service provider is Infoitalia Servizi Srl, a web agency officially registered in Italy that has been operating since 1996.

Is technical support included in case of problems or questions?

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An assistance request form is available within the system. Requests will be answered within one business day.

Can I try the service for free?

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Yes, a 30-day free trial period is available, during which you can use all the service’s features and test how it works.

What language does EasyCems use?

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EasyCems is set to English by default, but you can easily switch and use the system in other languages as well, depending on your needs.

Commercial

How do the registration packages work?

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The service allows you to purchase a package tailored to your needs. There are no fixed costs, but you purchase a package with a predefined number of exam registrations. Once the number of purchased exams is reached, the system will prevent any further registrations. The package can be used within one year from the order date. If a new order is placed before the expiration date, the unused exam registrations will be added to the newly purchased package.

How do I purchase a registration package?

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The various packages can be purchased through the system’s reserved area, which you can access once the free trial period has been activated.

Where can I view the EasyCEMS price list?

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The full price list is available within the platform’s reserved area, which can be accessed immediately after activating the free trial period.

What are the conditions for cancelling the service, and what happens when the package expires?

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If no further package is purchased, the service will automatically end. In this case, the data entered and stored in the Client’s system will be deleted within thirty days. Additionally, the contract allows the Client to cancel at any time by sending a simple notice of cancellation.

What is the refund policy for purchased and unused packages?

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No financial refunds are provided for purchased but unused exam registrations. However, unused exam registrations can be transferred if a new package is puchased.

Does the service stop if I use up all the registrations in my package and do not purchase a new one?

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You can continue to access the platform to view and manage the history of registrations already completed for up to one year from the purchase of the last package.

How can I activate the EasyCEMS free trial?

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Simply complete the registration form on the EasyCEMS website. To make the process easier, we have preloaded the official data of Cambridge Centres: simply select your Centre, check the existing details, taken from the official Cambridge website, and make any necessary changes or updates in the editable fields.

How many registrations can I manage during the free trial period?

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100 registrations.

Operational notes

Where can I find the instructions for using the system?

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Inside the reserved area you can view the operational video FAQs.

Once the free trial has been activated, what are the first steps to start using the service?

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After activating the free trial period, the main steps for setting up the platform are as follows: 1. Brand customization: enter the name, logo, and official documentation of your Exam Centre. If desired, you can configure the system in your preferred languages, both for the user interface, front office, and the control panel, back office. 2. Payment setup: if you intend to accept online payments via PayPal, make sure you have a PayPal Business account.

Data management and Privacy

How and where is the data entered into the Customer's system used?

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Personal data is processed in accordance with applicable European laws and on certified cloud platforms hosted within the European Union. For the purposes of EU Regulation 2016/679 (GDPR), the Client Exam Center acts as Data Controller, assuming responsibility for the third-party data entered, while Infoitalia Servizi acts as Data Processor exclusively for the provision of the Service.

Who can use the data entered into the system database?

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All data entered by the Exam Centre and its users is the exclusive property of the Exam Centre, and only the Exam Centre is authorized to use it. At any time, the Client Exam Centre may request the deletion of the data it owns that has been entered into the system database. The Client’s data is automatically deleted 30 days after the termination of the contract.

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